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How to activate your resturant on DoorDash

Updated: Jan 22

POS INTEGRATED MERCHANTS:

POS integrations will allow orders to flow directly from DoorDash to your point of sale system. To this it will require a partnership between your POS provider and DoorDash to ensure that DoorDash has access to your store to be able to send orders and retrieve the men data. To activate this make sure you have:

  • Talked to your POS provider to confirm if they currently have a partnership with DoorDash

  • If they notified you that there is a current partnership, please confirm the number of locations are you interested in integrating

NON-POS INTEGRATED MERCHANTS:

1. After your Merchant application is approved, a text message will be sent to the phone number provided prompting you to begin self-activation. Self-activation is the fastest and easiest way to get onboarded so your store can begin taking DoorDash orders immediately.


2. You should also receive an email from a @doordash.com email domain including the below items. Please check your spam folder if you have difficulty locating this email:

  • Login credentials to the Merchant Portal

  • An outline of the onboarding process

  • Scheduler Link to set up a call with an Activations Agent (only necessary if you do not want to self-activate or need assistance)

3. Login to the Merchant Portal and review the different tabs on the left hand side.

  • Menu: Confirm menu pricing, pictures, and descriptions are correct

  • Select a sub-menu category to manually add or change a specific item’s name, description, or price.


  • Bank Account: Verify bank account and Tax ID information.

  • Business Hours: Edit store hours for each day of the week, report special store closures for events /  holidays, or Pause Store to temporarily stop receiving orders.

  • Activate: Select this when your store is ready to receive orders and your staff is aware of DoorDash and our drivers. Tap Activate Store to start receiving orders.

4. Your restaurant is now live on the DoorDash site! You can begin accepting orders.

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