How to cancel your order on DoorDash
Updated: Jan 8
How to cancel your order for mobile app users:
Select the order from the Orders tab
Tap "Help" in the top right-hand corner
Under the Help Menu select “Cancel Order” or click on the “Cancel Order” button in the Order Details section
Follow the prompts on the screen
How to cancel order for desktop users:
Select the button with three lines on the top left-hand corner.
Select Orders and choose the live order you’d like to cancel
Select "Help" on the right-hand side
Select “Cancel Order”
Follow the prompts on the screen
You can cancel your order before it gets delivered. However, your eligibility for a refubd depends on the status of the order.
Order Status
Restaurant has not confirmed order and a Dasher has not been assigned
Full Refund
Restaurant has not confirmed order but a Dasher has been assigned
Partial Refund
Restaurant has confirmed order but a Dasher has not been assigned
Restaurant has confirmed order and a Dasher has been assigned
No Refund