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How to reschedule or cancel an order on Drizly

Updated: Jan 5

"Get It Now" on-demand orders:

Cancellations or rescheduling requests can be made either within 10 minutes of placing an order or before the driver leaves the store and marks the order as en route.

  • If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.

  • A “surprise gift” where the gift sender selects the delivery time will also fall under this category and the same rules will apply.

  • Split orders have to be canceled separately

  • If the store you order through uses a third party courier and the order is canceled prior to the courier picking up your order from the store, there will be a $5.00 cancellation fee.

  • If the store you order through uses a third party courier and the order is canceled after the courier has picked up the order from the store, there will be a restocking fee up to $20.00 charged for the cost of the ride and any incidentals.

“Get It Later” scheduled orders:

You are able to cancel or reschedule up to 30 minutes before the start of your scheduled delivery window.

  • If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.

  • Recipient scheduled gifts cannot be canceled by either the gift sender or recipient. For assistance with this, contact Drizly support team

  • Split orders have to be canceled separately

Ground Shipping orders

Can be canceled 1 hour after the order has been placed.

  • Once a package has been shipped out and is in the hands of the retail partner, we will be unable to cancel the order and you will be subject to the store and shipping carrier’s individual policies which may include both shipping and restocking fees.

  • Split orders have to be canceled separately

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