Updated: Feb 9
Uber is lending a helping hand to drivers so their first trips are less intimidating, making useful information more accessible at their fingertips, and expanding control around how they accept trips. For unexpected situations, they're also delivering new features that keep the experience of driving and riding as high quality as possible. To do so, we’re piloting five new features in the
Uber is piloting this feature to help drivers build additional confidence before they hit the road. Within the app, a driver can experience a walkthrough of a first trip, from getting a trip offer all the way through to dropoff.
Driving with Uber is flexible, but not all minutes are equal. That’s why Uber is piloting Top Opportunities, a feature which will present suggestions with top earnings opportunities in a more easily digestible, in-app feed. This information includes peak earnings hours, promotions, upcoming events in a city, and Uber Pro status updates which will be visible before a driver hits ‘Go Online’.
With this redesigned feature available as an option to drivers, drivers can more easily focus on getting to their next pickup, earn a Consecutive Trip promotion, and have peace of mind knowing their next trip will be offered and accepted, hands-free, with ease. This way they reduce the chance of missing a trip they want.
Extra Long Trip Notifications:
This pilot will show drivers the specific, estimated minutes to destination for extra long trips.
Trip Cancellations Framework:
Uber wants to give drivers more in-app information to solve challenges that occur during the point of pickup, such as accidentally accepted trips, too many passengers beyond vehicle capacity, and more. This new feature provides the necessary, situational details a driver needs to know when a cancellation is required, which will also be communicated to riders for future reference.