What to do if the Uber Connect recipient isn't at the dropoff location

Updated: Jan 11

If the recipient isn't at the drop-off location within five minutes of your arrival. Contact the requester through the app and try to coordinate the drop-off with the recipient.

If the requester:

  • Asks you to return the package to the pickup location, the fare for the return trip will be added to the overall trip fare.

  • Asks you to leave the package at the recipient's door, they must do so in writing as part of the special delivery instructions or in a message within the app.

If you're unable to get intouch with the requester, contact Uber Support for help.



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