Updated: Feb 13
Now were not saying every accusation a rider makes against a driver is false. So please don't think that's what we are saying. However, there are a lot of cases where riders do it to either get free ride or take revenge on a driver who didn't do everything they asked. Like stop at a fast food place on way to their destination, or let them smoke in their car.
1. Deactivate both the rider and driver
If the driver has a perfect rating and has never had a complaint. But, the rider has a horrible rating, and a lot of complaints. Both the driver and rider should be deactivated until the investigation is over. If accusations are deemed to be false the rider should be deactivated permanently deactivated from the platform. Along with be charged to pay the loss wages of what the driver would have made. But, unable to since they were deactivated.
2. Appeal system
Most companies have an appeal system. To help protect employees from wrongful firing or false allegations. Yes drivers aren't employees. However, we feel Uber and Lyft should both take this step to protect their drivers better. Also, drivers and riders should in some way be able to face their accuser.
We hear from a lot of drivers that Uber and Lyft both refuse to look at dash-cam footage when there is a problem. If this should be true, then this is a policy they need to change. Most drivers nowadays have dash-cams and if you don't we highly recommend you purchase one. For it will defiantly come in handy if the police should have to get involved.
Do you agree? What are some ways you feel Uber and Lyft could better protect their drivers from false accusations? Leave a comment below and tell us your thoughts.