Updated: Feb 2
Uber just released its first-ever safety report about its rides in the US from part of 2017 to the full-length of 2018. In the report it says that 3.045 sexual assaults occurred during the trips, nine people were murdered on rides and 58 people died in auto related crashes. With these numbers it has released the first set of publicly available data regarding the safety of Uber's ride-hailing platform and how it compares to the national US averages.
Uber said users took 3.1 million trips per day on its platform during the period between 2017 and the end of 2018 in which it was gathering data. There were also 1.3 billion trips in total in the US last year. Uber also said there were 36,000 auto-related deaths in 2018 and 20,000 homicides in 2017, to put the company's incident numbers in context.
Out of the 3,045 reported sexual assault case in 2018 (which is up from 2,936 in 2017), Uber said 235 were rapes and the remainder were varying levels of assault. A majority involved unwanted kissing and groping. Drivers are reporting assaults at the same rate as riders, including across the five most serious forms of sexual assault.
So what steps is Uber taking to improve safety?
Uber is looking to find a way to share the names of drivers who have been banned from our platform for the most serious safety incidents with our ridesharing peers. We want companies to be able to use this information to protect their customers.
New technology features:
Uber has rolled out new features that allow riders to verify their driver with a secure PIN code, send a text message directly to 911 operators, and report safety incidents to Uber even before their trip is over.
Uber Survivor Support Hotline:
In 2020, Uber will partner with RAINN to provide a dedicated survivor hotline that will provide confidential crisis support and specialized services to survivors.
Sexual misconduct education for all drivers:
In 2020, Uber will expand sexual misconduct and assault education to all US drivers. We are partnering with RAINN, the nation’s largest sexual violence organization, to design and implement this program.
Uber is teaming up with RALIANCE, leaders in sexual violence awareness and prevention, to create a resource center that will help companies adopt consistent, fact-based standards and strategies and improve how they respond to, prevent, and publicly report on sexual violence.