Ubers raising the bar on safety

Updated: Feb 15

Ride Check

A new feature to help make sure you are OK in the event of a possible crash, and give you tools to get help quickly. When Ride Check is initiated, riders and drivers will be prompted to use our Safety Toolkit, which includes the option for 911 assistance. Our safety team can also follow up by phone to make sure everyone is safe

This technology can also flag trip irregularities beyond crashes that might, in some rare cases, indicate an increased safety risk. For example, if there is a long, unexpected stop during a trip, both the rider and the driver will receive a Ride Check notification to ask if everything is OK. They can let us know through the app that all is well, or take other actions like using the emergency button or reporting the issue to Uber’s critical safety line. We expect to expand this technology to additional scenarios in the future.

Driver Safety

Hands-Free Pickups

Uber will soon start testing a voice-activated commands. This feature offers drivers and delivery partners a hands-free way to interact with the Uber app, so they can accept trips and communicate with customers using just their voice.

Driver Emergency Button

With this Safety Toolkit, drivers can quickly access a menu of safety features, such as Share Trip, from the home screen. They can connect directly to 911 through the app, and see their real-time location—both on a map and as an address—so they can verbally share it with the 911 operator. Driver Emergency Button.

In addition, Uber is expanding it's 911 integration pilot to more cities, including Boston, San Diego, and Washington, DC. When a driver (or rider) uses the emergency button in these cities, key details like location, license plate, and the make and model of the car will be automatically sent to the 911 dispatcher. We also plan to expand this feature internationally starting with Mexico.

Insurance Hub

The new Driver app also features a dedicated place for insurance information. With our new driver Insurance Hub, they can easily access documents, such as their proof of insurance, and learn more about their coverage.

Digital Safety

Two-Step Verification

Uber is enhancing their two-step verification process to give riders the option to use this feature every time they log into their account. They can now choose to use text messages or third-party authentication apps like Google Authenticator, Authy, or Duo by visiting their account settings and selecting their preferred method. Business customers using the Duo authentication service can also take advantage of hardware tokens for their employees.

You can expect to see these features in your app over the coming months, and there’s more to come. That’s because when it comes to safety, our work is never done. Uber has a responsibility to help keep people safe, and it’s one we take seriously. We want you to have peace of mind every time you use Uber, and hope these features make it clear that we’ve got your back



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