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Uber is videotaping rides to settle disputes between riders and drivers

Updated: Feb 2

Passengers in Texas have been recorded on video for several months now on the way to their destination. The video stored online so it can be reviewed by members of Uber's safety team if a driver should report a problem with the rider.

The video recordings are being used to capture data on what happens inside vehicles during a trip. Where arguments often occur between riders and drivers without any witnesses.

The videos could be used for many different scenarios, say a rider falsely accuses a driver, rider assaults' a driver or driver assaults' a rider. Instead of, he said she said Uber or the police would have footage to see actually what happened.

Drivers are allowed to request footage of a video if they should have a problem. However, the riders face is blurred in their copy of the video.

Uber has partnered with Nauto to issue drivers in Texas cameras. Those who request them pay a fee of $5 a month. Footage gathered is stored by Nauto, but if the camera detects a crash or a safety issue is reported it will become available to Uber.


They began the program in Texas in July, and are conducting smaller testing in Florida and Tennessee.


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