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What to do if an item is missing from your Shipt order

Updated: Jan 25

If an item from your order should be missing use the steps below to notify Shipt of the issue.


  • Go to ‘Your Orders’.

  • Click on the order with the missing item.

  • Click on the button ‘Any feedback on the items?’

  • Select ‘Issue’ for each missing item.On the prompt, select ‘

  • Something Wrong With Item’, ‘Item Missing’, or ‘Wrong Item’.

  • If you choose, add a note.

  • Submit the feedback.


This will send an email to our support team who we will follow up with you via email within one day.


Note there is a seven day limitation for reporting issues on an order.


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