What is Uber Connect? How does it work?

Updated: Jan 11

Uber Connect:

Is Uber's affordable same-day, contactless delivery solution that allows users to send packages to family and friends.

Whether it's toilet paper, or a board game, you can send it by requesting Uber Connect through the Uber app.

How it works for riders:

  1. Prepare your package and secure it shut.

  2. Select Connect in the Uber app, agree to the terms and conditions, confirm that your package does not contain prohibited items, and request a delivery. 

  3. Reply to the message you’ll receive in the Uber app asking for the recipient’s name and any special delivery instructions for your driver.

  4. Meet the driver curbside and load your package into their trunk.*

  5. Share the trip with your recipient so they can track the trip and meet the driver curbside to retrieve the package from the driver’s trunk. 

Package restrictions

  • Under 30 pounds

  • Under $100 in value

  • Securely sealed

  • Not a prohibited item (alcohol, medication, recreational drugs, and dangerous or illegal items).

How it works for drivers:

1. Accept the Uber Connect request in the Driver app.

2. After you arrive at the requester's pickup location, the requestor will meet you at your vehicle and place the package in the trunk. The requester may follow the delivery through their app and share trip details with the recipient.

3. Arrive at the designated dropoff location, where the recipient will retrieve the package from the trunk of your vehicle.