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What to do if never received your DoorDash order

Updated: Jan 11

If you unfortunately never received your DoorDash order follow these steps for mobile app users and website users.


Mobile app users

  1. Select the order from the “Orders” tab

  2. Tap "Help" in the top right-hand corner

  3. Under “Delivery Issues,” select “Order never arrived”

  4. Follow the prompts on the screen to either select a resolution or chat with an agent who will help provide the best resolution for you

Desktop users

  1. Select the button with three lines on the top left-hand corner

  2. Select "Orders" and choose the corresponding order

  3. Select "Help" on the left-hand side

  4. Under "Delivery issues," select "Order never arrived"

  5. Follow the prompts on the screen to either select a resolution or chat with an agent who will help provide the best resolution for you


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