What to do when picking up your Turo rental car

  1. Bring your permanent driver’s license when you come to pick up the car. If you have a temporary license and want to verify that it will be valid for your trip, you need to contact Turo.

  2. The host cannot give you the car if you don’t present them with a valid license.

  3. Complete a check in and document the vehicle’s condition, mileage, and fuel.

  4. Take photos, so Turo can support you in case of a reimbursement dispute.

  5. Guest are responsible for returning the car in the same condition in which they received it. Photos of the car are the only way to document its condition.

Issues at check-in

  • If the car seems unsafe, is extremely dirty, or something doesn’t seem right, make sure to report it to Turo and your host before you take possession of the car!

  • If you’re running late because of a flight delay or an emergency, let your host know and request a trip change.

  • If your host should cancel your trip, Turo will notify you so you can book a new car.

  • In all of these cases, if you and the host can’t come to an agreement, Turo will help you cancel your trip and find a new car.



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